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Membership Coordinator

Effective Date:       March 5, 2015
Department:           Development
Classification:        Fulltime
Responsible to:      Membership Director

 

The position summary describes current duties and responsibilities for which the employee will be held accountable and evaluated upon.  The bulleted items represent some, but not all, of the performance measures, which may be used in evaluating performance.  Job duties and responsibilities below may change from time to time, at the sole discretion of the organization, as other needs may arise.

Job Description
This full time, hourly position reports to the Director of Development and will support the Membership Department in areas of viewer/donor cultivation and stewardship, customer service, station events, data entry and other projects, as assigned.

Essential Functions

  • Help build relationships with viewers and engage current donor file through online, on-air, and in-person communications.
  • Provide excellent customer service to viewers, donors, and the general public with phone, letter, and email responses to questions and concerns.
  • Assist with development and coordination of donor stewardship efforts. Track member calls and customize member profiles
  • Assist with coordination of live pledge nights, including securing phone bank volunteers, providing comprehensive on-site pledge system training, responding to volunteer questions and concerns.
  • Work to lift member retention and pledge fulfillment
  • Thank you gift research, ordering and fulfillment.
  • Assist with the implementation of station events.
  • Assist with data entry to manage incoming donations and maintain accurate and complete records of member information.
  • Database reporting.
  • Use discretion in handling sensitive and confidential information.
  • Collaborate with the Membership team and other departments to accomplish the station’s mission.
  • Conduct daily business and represent the station with a professional demeanor at all times.
  • Some evening hours and weekend work may be required.
  • Other projects, as assigned.

 

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree
  • At least 2 years of development or customer service experience
  • Excellent written and verbal communication skills a must
  • Exceptional interpersonal skills a must
  • Excellent phone skills and etiquette
  • Ability to work autonomously in a fast-paced environment
  • Ability to set and meet goals, problem-solve, and follow through on multiple simultaneous assignment
  • Must be very detail-oriented and organized
  • Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook)
  • Knowledge of Memsys or other CRM software
  • Ability to interface effectively and positively with all levels of the organization
  • Excellent attendance, punctuality and dependability
  • Must be able to work evenings and weekends, on occasion
  • Bilingual in English/Spanish a plus

Certificates, Licenses, Registrations

  • Must have current driver's license, clean DMV record, and pass a background check.

Application Materials: 
Applications will be accepted and reviewed until the position is filled.
Please include:
1.    A completed ValleyPBS application form, which can be found at valleypbs.org.
2.    Resume with current references.

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Please download the employment application. Email app and resume to cpendergrass@valleypbs.org.



Part-Time Master Control Operator/Assistant Broadcast Ops
Position Description and Performance Expectations

 

Effective Date:      March 16, 2015

Department:          Operations
Classification:       Part-time employee
Responsible to:     Broadcast Operations Manager

The position summary describes current duties and responsibilities for which the employee will be held accountable and evaluated upon.  The bulleted items represent some, but not all, of the performance measures which may be used in evaluating performance.  Job duties, work-week parameters, and responsibilities below may change from time to time, at the sole discretion of the organization, as other needs may arise.

General Description:

This responsible part-time position encompasses the airing and monitoring of programs and interstitial material in accordance with the station log, recording programs in accordance with a printed schedule and monitoring ValleyPBS transmitter operations. Advanced computer knowledge of both Windows and Mac is a preferred. Additionally, the job will include developing the knowledge and skills necessary to back up the Broadcast Operations Manager in a variety of tasks. This position is, for the most part, mornings from 6am to 12noon or evenings from 4pm to10pm but may require the ability to fill-in for shifts during other days/times.

Essential Functions:

  • Air Programs and Breaks in accordance with the station log and FCC guidelines.
  • Operate station automation system.
  • Operate transmitters and record faults and readings on the transmitter log.
  • Record and time programs on tape and video server as determined by the recording schedule.
  • Report equipment errors and discrepancies to engineering maintenance.
  • Networking knowledge (tcp\ip, netbios).
  • Computer maintenance skills, including installing software patches.
  • Troubleshooting station systems.
  • Closed captioning of programs for air and web.
  • Potentially back-up to Traffic Coordinator.

Accountabilities:

  • Work cooperatively with all the station’s staff toward fulfillment of the station’s mission, goals and objectives.
  • Cooperative, supportive and professional attitude with staff members, volunteers and vendors.
  • Timely and accurate completion of assigned responsibilities.
  • Meeting of FCC and CPB requirements for assigned duties.

Competencies:

  • Knowledge of Windows and Mac operating systems.
  • Knowledge of Microsoft Office Suite as well as an aptitude for learning various proprietary software.
  • Ability to read and follow program logs.
  • Ability to complete assignments in an unsupervised environment.
  • Must have transportation available to accommodate flexible schedule.
  • Ability to explain technical situations and to follow instructions given over the telephone.

Certificates, Licenses, Registrations

  • Must have current driver's license, clean DMV record, and pass a background check.
  • Must have basic math skills.
  • Must have High School Diploma or equivalent.
  • Must be sighted and have good hearing in order to evaluate on-air audio and video for all ValleyPBS stations

Application Materials: 
Applications will be accepted and reviewed until the position is filled.
Please include:
1.    A completed ValleyPBS application form, which can be found at valleypbs.org.
2.    Resume with current references.

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Please download the employment application. Email app and resume to slee@valleypbs.org.

Corporate Development Representative

Position Description and Performance Expectations

Effective Date:   June 1, 2014
Department:      Market Sales
Classification:    Exempt
Responsible to: Vice President, Operations

The position summary describes current duties and responsibilities for which the employee will be held accountable and evaluated upon.
The bulleted items represent some, but not all, of the performance measures, which may be used in evaluating performance. Job duties and responsibilities below may change from time to time, at the sole discretion of the organization as other needs may arise.

General Description:
This position requires an experienced sales professional who will be responsible for establishing new business, developing current business relationships and ensuring client satisfaction within the unique guidelines of a PBS Station. An ideal candidate will be required to assist in the planning, organizing and conducting of corporate support strategies then implement with a high-degree of self management. Responsibilities also include the ability to research and qualify business leads in the community for the purpose of soliciting underwriting funds to provide sustainable revenue growth for the station

 

Essential Functions

  • Personal Sales:

    • Meet or exceed your individual sales goal on a monthly basis.
    • Build and maintain strong relationships with current accounts.
    • Develop new business.
    • Prepare creative written and oral presentations to secure business utilizing station program inventory, the ValleyPBS website, social media, sponsorships and special events marketing.
    • Strive to sell in a way that is consistent with standards and practices of ValleyPBS.
    • Seek creative solutions to meet client needs through utilization of ValleyPBS products/services.
    • Establish and maintain trade agreements between ValleyPBS and selected businesses and non-profits.
    • Solicit and secure sponsors for station events and functions.
    • Join selected service clubs and attend functions as appropriate.

              Station Relationship:

      • Build and maintain positive working relationships with clients and co-workers.
      • Meet all FCC guidelines.
      • Represent the station in a manner that meets with the station's market image.
      • Follow station guidelines regarding: 
      • Copy approval
      • Copy and traffic deadlines
      • Account receivables and collections

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Please download the employment application. Email app and resume to
elaval@valleypbs.org.